Policy
Refund policy
Our 14-day money-back guarantee in plain language.
Last updated: November 11, 2026.
14-day money-back guarantee
Every IPTV Plus Canada plan, including Lifetime, comes with a 14-day money-back guarantee starting from the day your account is activated. If the service does not work for you, message us on WhatsApp within those 14 days.
How it works
- Tell us on WhatsApp what is not working.
- We first try to fix the problem, because most issues are setup or Wi-Fi related and can be solved quickly.
- If we cannot fix it, or you still want to cancel, we refund the full amount to your original payment method.
- Refunds are usually processed the same day; the time for the money to appear depends on your bank or payment provider.
When a refund is not available
- Requests made more than 14 days after activation.
- Accounts suspended for breaking our terms of service, such as reselling or sharing a login beyond its connection limit.
Free trials
The 24-hour trial is free, so there is nothing to refund or cancel. We never ask for payment details for a trial.
Contact
To request a refund, message us on WhatsApp with your username.