Help centre
IPTV questions, answered
Everything people ask us before and after they subscribe: plans and payment, the free trial, channels, devices and fixing common problems. Cannot find your answer? A person replies on WhatsApp, usually within minutes.
01 · Basics
Getting started
What do I need to watch IPTV in Canada?
An internet connection of about 10 Mbps for HD (25 Mbps for 4K) and a device that can run an IPTV player app: a Fire TV Stick, smart TV, Android box, Apple TV, phone or computer. No dish, cable box or technician visit.
How fast do I get my login after paying?
Most orders are activated within minutes. We send your login and the recommended app for your device on WhatsApp, and we can walk you through the setup on a video call if you prefer.
Can I try IPTV Plus Canada before I pay?
Yes. The 24-hour free trial uses the same channels and servers as a paid plan, and we never ask for a card. Message us on WhatsApp to start it.
Does it work with my internet provider?
Yes. The service runs over Bell, Rogers, Telus, Vidéotron, Shaw, Cogeco and independent ISPs alike. If your Wi-Fi is weak where the TV sits, an ethernet cable or a mesh point fixes most buffering.
Do I get French channels?
Yes. Quebec and French-language Canadian channels are part of every plan, with the TV guide in French where the broadcaster supplies it. See our IPTV Québec page in French.
What if it doesn’t work for me?
Every plan has a 14-day money-back guarantee. Tell us on WhatsApp what went wrong and we will either fix it or refund you.
02 · Pricing
Plans and payment
Does my subscription renew automatically?
No. You pay once for a fixed term and nothing renews by itself. When your plan is close to ending we send a reminder on WhatsApp, and you decide whether to continue.
Which payment methods do you accept?
Visa and Mastercard, Interac e-Transfer, PayPal and crypto. We do not store card details, and there is no credit check.
Can I use one subscription on several TVs?
A standard plan streams on one device at a time. You can install it on as many devices as you like and switch between them. If two screens need to play at once, ask us on WhatsApp about multi-connection plans.
Are all channels included in every plan?
Yes. The 3, 6, 12-month and Lifetime plans carry exactly the same channels, sports, pay-per-view events and on-demand library. Only the length and the price per month change.
What does the 14-day money-back guarantee cover?
If the service does not work for you in the first 14 days, message us. We will try to fix the problem first; if we cannot, we refund you. Details are on our refund policy page.
What does Lifetime mean?
Lifetime is a single payment that covers access for as long as IPTV Plus Canada operates the service, with no renewal fees. It carries the same 14-day money-back guarantee as the other plans.
Can I switch to a longer plan later?
Yes. Message us before your current plan ends and we will move you to the longer term, so you keep the same login and app settings.
03 · Trial
The free trial
Is the IPTV free trial really free?
Yes. We do not ask for a card or any payment for the trial, so there is nothing to cancel when it ends.
How long does the trial last?
24 hours from the moment we activate it. Start it a few hours before a game or show you care about, so you can test the service when it matters.
Does the trial include all channels?
Yes. The trial uses the same channels, servers and on-demand library as the paid plans, including sport. Pay-per-view events are included if one falls inside your 24 hours.
How quickly is the trial activated?
Usually within minutes of your message, day or night. We send the login and the right app for your device.
Can I get a second trial?
Trials are one per household. If something went wrong during yours, such as a Wi-Fi problem, tell us and we will look at it with you.
What happens when the trial ends?
The login simply stops working. If you liked it, pick a plan on WhatsApp and we can keep the same app set up so you do not need to reinstall anything.
04 · Channels
Channels and sport
How many channels does IPTV Plus Canada have?
More than 25,000 live channels across Canadian, US and international networks, plus 120,000+ movies and series on demand. The exact count moves a little as broadcasters launch and close channels.
Can I get the full IPTV Canada channel list?
Yes. The complete list is too long to read comfortably on a web page, so we send it on WhatsApp as a searchable list. Ask for the channels you care about and we will confirm them before you pay.
Are local channels included?
Yes. Regional news and the regional sports feeds for each Canadian market are part of every plan. Tell us your city and we will point you to your local channels in the guide.
Do you have French and international channels?
Yes. Quebec and French-language Canadian channels are included, along with South Asian, Arabic, Caribbean, Italian, Portuguese, Filipino, Polish, African and other international networks, with no extra language packs.
Are channels in 4K?
Channels broadcast in 4K are streamed in 4K. Others come in FHD or HD, and the guide labels each one honestly so you know what to expect.
05 · Technical
Devices and troubleshooting
Why is my IPTV buffering?
Most buffering comes from Wi-Fi rather than the service. Restart your router and device, move the router closer or use an ethernet cable, and close other heavy downloads. If buffering continues on a wired connection, message us and we will check the server you are on.
Can I watch IPTV outside Canada?
Yes, while you travel. Your login works on any internet connection. Some channels may behave differently abroad; tell us if one does.
Does IPTV work with a VPN?
Usually yes, but a VPN can slow streams down. If you use one, pick a nearby Canadian server.
How many devices can I use?
Install the service on as many devices as you like. A standard plan plays on one screen at a time; ask about multi-connection plans for more.
Do you have an M3U playlist?
Yes. We can send an M3U link for apps that need one, though an Xtream Codes login (server, username, password) is easier and loads the guide and movies automatically.
Watch tonight’s game before you pay a cent
Message us on WhatsApp and we will send a 24-hour trial login, usually within minutes. No card, no contract, and the same channels as a paid plan.