How to set up the TiviMate IPTV player

TiviMate is a player app for Android TV devices, including the Fire TV Stick, NVIDIA Shield, Chromecast with Google TV and most Android TV boxes. It does not work on phones or on Samsung and LG TVs. The free version plays live TV; TiviMate Premium (a small yearly fee paid to TiviMate’s developer, not to us) unlocks multiple playlists, recording, catch-up and favourites management.

What you need

• An Android TV device or Fire TV Stick
• TiviMate, from the Google Play Store on Android TV or via Downloader on Fire TV
• Your IPTV Plus Canada login (or free trial)

Step 1: Install TiviMate

• Android TV / Google TV: search for TiviMate IPTV Player in the Play Store and install it.
• Fire TV: follow steps 1 and 2 of our Firestick guide using the TiviMate link we send.

Step 2: Add your playlist

• Open TiviMate and choose Add playlist.
• Select Xtream Codes.
• Enter the server address, username and password from your IPTV Plus Canada message, then choose Next.
• Leave TV, Movies and Series ticked, name the playlist “IPTV Plus” and choose Done.

Step 3: Set up the guide and favourites

• TiviMate loads the TV guide automatically; give it a few minutes the first time.
• Long-press OK on a channel and choose Add to favourites to build your own line-up.
• In Settings → Playlists, hide groups you never watch to keep the guide tidy.

Troubleshooting

• Buffering: restart the device and router, then try an ethernet cable or move the router closer. Most buffering is Wi-Fi, not the service.
• “Login failed”: check the server URL includes http:// and the port, and that there are no spaces in the username or password.
• Guide (EPG) is empty: open the app settings and update the EPG, then wait a few minutes for it to load.
• A channel will not play: try another channel. If several fail, message us; we monitor the servers around the clock.
• Recording and catch-up missing: these need TiviMate Premium, bought through TiviMate’s companion app.